RETURNS
Gail’s Beauty Supply offers a 30-day refund policy. Upon 30 days of delivery of your purchase, item(s) are not eligible for refunds.
Item(s) eligible for refunds must be unused, in the same condition you received it, and in the original packaging.
In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.
Health and Beauty items that are non-returnable and non-refundable are:
Perfumes and Fragrances
Skin Care Products
Makeup and Nail Care Products
Personal Grooming Products
Aromatherapy and Massage Products
A receipt or proof of purchase is required with the return. Purchases should not be sent the manufacturer.
Items returned not in its original condition, damaged or missing parts for reasons not due to our error will not be refunded. Items returned more than 30 days after delivery are non-refundable.
REFUNDS
Upon receipt of the return, it will be inspected. An email will be sent confirming receipt of the items. You will be notified of the approval or rejection of your refund.
Upon approval, refunds will be processed and credited to the original method of payment within 30 days.
SALE ITEMS
Only regular priced items will be refunded. Items purchased “As is,” “Final Sale,” or “Sale” are not eligible for refunds.
EXCHANGES
Items that are defective or damaged are eligible for exchanges. Upon receipt of defective or damaged items, send us an email at gailsbeautysupply@gmail.com. Items should be returned with the receipt or proof of purchase to Gail’s Beauty Supply, 6046 FM 2920 #301, Spring, TX 77379.
SHIPPING
Customers are responsible for paying shipping costs when returning items for refunds or exchanges. Shipping costs are non-refundable. Shipping costs will be deducted from the cost of return shipping.
If you receive a refund, the cost of return shipping will be deducted from your refund.
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